Workforce Services

Fall 2014

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15 PVCC DIGITAL FALL 2014 Workforce Services Class Schedule workforce@pvcc.edu l www.pvcc.edu/workforceservices or 434.961.5354 Home-Based Business Find & Create a Work-at-Home Job Learn which companies use telecommuters, the most common jobs available now and how to identify the skills that can be used from home. Discover resources for finding jobs, how to stand out from other applicants and how to protect yourself from scams. Includes worksheets, handouts and free access to an online directory of resources. 58676 BUSC S 9/20 9 a.m.-noon RM 129 Truex $59 Write and Publish an E-Book Amazon.com says it sells more Kindle eBooks than paperbacks! The eBook is taking the world by storm and allowing indie authors to quickly and affordably publish and make a living selling their works. In this class you'll learn how to write a book that will sell, get your book ready for the market, build a platform, choose a format and distribution outlet and market your book. 58618 COMM S 9/27 9 a.m.-noon RM 129 Truex $59 Customer Service May I Help You? Retail Customer Service Certification Prep Prepare for entry-level retail customer service positions with training developed by the National Retail Federation (NRF). Through lectures, discussions, workbooks and interactive exercises you will discover how to assess customer needs, build relationships, enhance the shopping experience, handle complaints graciously and go the extra mile, all with a smile. Class fee includes four workbooks. Prepares you to take the NRF certification exam in customer service (exam fee not included). 58677 BUSC TH 10/9-10/23 8:30 a.m.-4:30 p.m. RM 127 Auger $399 Superior Customer Service Join Frank Squillace, the master of outstanding customer service, in this dynamic new course. Learn to listen and understand your customers (and your friends and family). This course is a "must" for anyone who works with customers. 67428 BUSC M 9/22 6:30-9 p.m. RM 116 Squillace $59 Leadership/Supervisory In today's fast-paced corporate environment, it's not enough to simply provide learning resources to support your leadership professionals. Time is too valuable and resources are stretched too thin. Your work force is your single biggest investment, making it imperative that your team gets the leadership training it requires in a way that matches the urgency of the need. This Leadership and Supervision Training will explore roles as strategist, change agent, coach, manager, communicator, mentor and team member. You will learn to develop your unique leadership style for maximum impact. Call 434.961.5330 today to schedule Leadership and Supervision Training for your business. Your site or ours. Project Management Managing a successful project involves more than schedules, templates and paperwork. It requires the application of strong interpersonal management skills to work effectively with people in a variety of roles. The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process. With hands-on case study exercises, you'll learn to create a motivating team atmosphere and ultimately manage your project successfully. Call 434.961.5330 today to schedule Project Management for your leaders. Your site or ours. New Class Added! New Date

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