Workforce Services

Summer 2014

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10 PVCC DIGITAL SUMMER 2014 Workforce Services Class Schedule workforce@pvcc.edu l www.pvcc.edu/workforceservices or 434.961.5354 Selling on eBay for Fun & Profit Learn the basics of successful selling on eBay! Get started by establishing eBay and PayPal accounts. Learn how to create effective listings, including item descriptions and photos. Determine how to set pricing and when to use fixed-price options, and discover how to leverage the eBay search feature for best exposure to potential buyers. Make the best of eBay's fee structure to maximize your profit and minimize your cost. The instructor has been selling on eBay for over 16 years. 69283 BUSC F 5/9 & 5/16 9 a.m.-noon RM 129 Jackameit $99 The Psychology Behind Successful Entrepreneurs: The Real Reasons Why Businesses Fail Self-knowledge plays a vital role in entrepreneurship and success in business. Do you have what it takes to run a business, ride out the hard times or know when to quit? During this class you will assess, explore, critique and celebrate the soft skills, hard skills and personal beliefs that enhance success as an entrepreneur or business person. 69553 BUSC M 5/12 6-9 p.m. RM 116 Brezinski $69 46269 BUSC S 8/16 9 a.m.-noon RM 116 Brezinski $69 Superior Customer Service Join Frank Squillace, the master of outstanding customer service, in this dynamic new course. Learn to listen and understand your customers (and your friends and family). This course is a "must" for anyone who works with customers. 71128 BUSC T 6/3 6:30-9 p.m. RM 116 Squillace $59 Bullying in the Workplace Is there a bully in your workplace? Discover what bullying is and how it is different from harassment. See how to identify the potential targets, assess the effects of bullying on your organization and the cost implications, review anti-bullying policies and decide what to do next. 69556 BUSC W 5/14 8:30-10 a.m. RM 131 Murphy $25 May I Help You? Retail Customer Service Certification Prep Prepare for entry-level retail customer service positions with training developed by the National Retail Federation (NRF). Through lectures, discussions, workbooks and interactive exercises you will discover how to assess customer needs, build relationships, enhance the shopping experience, handle complaints graciously and go the extra mile, all with a smile. Class fee includes four workbooks. Prepares you to take the NRF certification exam in customer service (exam fee not included). 70187 BUSC T 6/3-6/17 8:30 a.m.-4:30 p.m. RM 127 Auger $399 Business classes currently being offered: Business Classes for Fall 2014: Creative Financing: Attracting Money Into Your Life & Business Saturday, Oct. 25 Bullying in the Workplace Tuesday, Aug. 26 VIADA Dealer Operator Tuesday & Wednesday, Aug. 19 Gold Medal Presentations & Briefings Wednesday, Sept. 17 Passport to Retirement Thursday, Sept. 18 Finance for Non-Financial Managers Monday, Sept. 22 Online Freelance Writing Saturday, Oct. 25 Buying and Selling Your Home Saturday, Oct. 18

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